SmallBizGenius Analysis
Monday.com is a project management and collaboration platform that aims to streamline workflows for teams. However, recent monday.com reviews reveal a mixed reception, with users frequently citing concerns about pricing, customer support, and feature limitations despite its user-friendly interface.
Category Breakdown
Scores based on analysis of 276 recent reviews
Pricing and Value
3.0/10Many reviewers express dissatisfaction with monday.com's pricing structure, citing high costs, hidden fees, and the need to purchase a minimum number of seats. They feel that essential features are locked behind expensive plans, making it difficult to justify the cost, especially for small teams or solo users. Examples include the need to buy a minimum of 3 seats and the extra costs for AI and marketplace tools.
40 reviews mention thisCustomer Service
2.5/10A significant number of reviewers report negative experiences with monday.com's customer service, describing it as slow, unhelpful, and difficult to reach. Many complain about the lack of phone support and the reliance on AI chatbots that provide inadequate solutions. Some users mention waiting weeks for responses to payment issues and encountering unhelpful support representatives.
25 reviews mention thisEase of Use & Functionality
7.0/10Many reviewers appreciate monday.com's user-friendly interface and visual appeal, finding it easy to learn and use for basic project management tasks. They praise its ability to organize projects, track progress, and visualize plans. However, some users note limitations in functionality, such as the lack of proper formulas for columns and the need for custom code to achieve desired results.
30 reviews mention thisFeature Limitations
3.5/10Several reviewers mention encountering limitations with monday.com's features, particularly as their needs become more complex. They note that the platform is not well-suited for enterprise-level use or complex project management. Some users also express frustration with the removal of features without prior notice, causing disruption to their workflows.
20 reviews mention thisBilling Issues & Auto-Renewal
2.0/10Several reviewers report issues with monday.com's billing practices, including being overcharged, automatically upgraded to higher plans without consent, and difficulty canceling subscriptions. Some users claim they were charged even after submitting cancellation requests, leading to disputes with their credit card companies. The lack of email notifications for auto-renewal is also a common complaint.
15 reviews mention thisPros & Cons
What Customers Love
"Monday is a visually appealing, easy-to-use, and powerful tool for teams."
"It’s been great for organizing my projects step by step, tracking progress, and visualizing my plans."
"Monday.com is a versatile platform that I use for many different reasons: a catalogue of advert artwork, internal comms planning, staff movement actions (training and platform set-up etc.), stats tracking."
Common Complaints
"Honestly, just so sick and tired of paying for this and that at every turn."
"WORST CUSTOMER SUPPORT ever! You only get tons of autoresponder 'AI' answers — no real support!"
"Monday.com features are very lousy. You cannot increase the seats one by one. It has to buy 5, 7, 10, 12, etc."
"They have a very sneaky auto upgrade feature, if you invite an extra person and don’t get the guest or member notification correct, they auto upgrade and bill you £1000 a time."
"It's extremely buggy and loading time is huge."
Common Questions About Monday.com
Answers derived from customer review patterns
Is monday.com legit and trustworthy?
While monday.com is a legitimate platform used by many businesses, these 100 reviews reveal significant concerns about its pricing practices and customer service. Many users report unexpected charges, difficulties canceling subscriptions, and unhelpful support interactions. While the platform itself offers useful features, potential users should carefully review the pricing structure and be prepared for potential billing issues and customer service challenges. Therefore, it's crucial to approach monday.com with caution and thoroughly understand the terms and conditions before subscribing.
Based on 45 reviewsDoes monday.com have good customer service?
Based on these reviews, monday.com's customer service is a major point of concern for many users. Numerous reviewers describe the support as slow, unresponsive, and unhelpful. Many complain about the lack of phone support and the reliance on AI chatbots that fail to address their issues adequately. Some users report waiting weeks for responses to critical payment issues, indicating a significant weakness in monday.com's customer support system. Therefore, users seeking reliable and responsive customer support may want to consider alternative platforms.
Based on 25 reviewsIs monday.com worth it for small business?
The value of monday.com for small businesses is debatable, according to these reviews. While the platform offers a user-friendly interface and useful features for project management, the high cost and complex pricing structure can be prohibitive for smaller teams. Many reviewers feel that essential features are locked behind expensive plans, making it difficult to justify the investment. Additionally, the reported issues with customer service and billing can add further frustration. Small businesses should carefully weigh the costs and potential drawbacks before committing to monday.com.
Based on 35 reviewsWhy is monday.com so expensive?
Monday.com's pricing is perceived as expensive due to several factors highlighted in the reviews. The platform requires a minimum purchase of three seats, even for solo users, which increases the base cost. Furthermore, many essential features and integrations are locked behind higher-tier plans, necessitating costly upgrades. Users also report unexpected charges for add-ons and automatic upgrades, contributing to the overall high cost of using monday.com. This pricing structure makes it less attractive for small businesses with limited budgets.
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